Terms & Conditions

Terms and Conditions

By booking on to a Mountain Hikes walking break, or holiday, you accept that you are participating in activities of your own accord, entirely at your own risk and expressly accept that neither Mountain Hikes or the organisers have any responsibility or liability for loss or injury.
Furthermore, you agree that Mountain Hikes bears no responsibility for the accuracy of information regarding public transport costs, times and conditions of carriage or statistical, technical or safety specifications regarding equipment, facilities, timings or costing either on its own or others websites or documentation.

Though Mountain Hikes will endeavour to offer what it believes to be accurate information at the time of publication for any event, you agree that it is ultimately the responsibility of each participant to satisfy themselves of any accuracy of information direct with third party facilities, enabling companies or persons.

Your booking, payment, actual or intended participation, also indicates your agreement that Mountain Hikes organisers reserve the right to change at any time & without prior or written notice the start, finish, duration, location, terms for any break, holiday or transportation it provides wherever the event organiser deems it, without a necessity to make refunds for doing so.

It is your responsibility to inform Mountain Hikes about any relevant health conditions to ensure you are personally satisfied with any agreed actions relating to it.

We strongly recommend you take out appropriate travel insurance cover at the time of booking.  This travel insurance should cover you for all activities and  cancellation and curtailment of your break or holiday.

Under certain extreme situations where it is considered dangerous, then we may modify, or change, the route to take account of any safety concerns.

Payment Terms

A deposit is payable upon booking a walking break or holiday.  The deposit is non-refundable and non-transferable. The deposit will only be refunded if the event is cancelled by Mountain Hikes or rescheduled by Mountain Hikes and the participant cannot make the rescheduled dates.

The balance of the payment for short breaks (of less than 7 days) is usually due 56 days (8 calendar weeks) before the start date.
For holidays and treks (of one week or longer) the balance is due at least 84 days (12 calendar weeks) before the start date or as specified as per the trip details.  If the balance is not received by the due date, Mountain Hikes reserve the right to cancel the booking and re-advertise it.

Cancellation and Refund Policy

If a participant cancels a booking, the deposit is forfeited.

If a participant cancels a booking less than 56 days (8 calendar weeks) before an event and the balance has been paid, Mountain Hikes will endeavour to fill that place.

If Mountain Hikes is able to fill the cancelled place then Mountain Hikes will either :

(a) refund the advertised cost of the event less the non-refundable deposit.
OR
(b) transfer the whole cost of the event towards another event. In this case the participant should book themselves onto another event to take within the next 12 months (ie no more than one year later than the date of the original cancelled event).

If the space cannot be filled, no refund will be made.

Fitness To Participate

A good level of fitness is expected on all Mountain Hikes trips..
Our trips are aimed at those who are active and fit, preferably with good hill walking or hiking experience appropriate to the trip being booked.
Please ensure you have read and understood the hike description for the trip you are booking and that you have an appropriate level of fitness and experience.
By booking onto a Mountain Hikes event, you accept responsibility for ensuring you are fit enough to participate in these activities.
We will generally keep a reasonable pace for the hikes but if you are unable to keep up, then we reserve the right to ask you to return to the start or suggest alternative activities and no refund will be offered.

Disclaimer

Mountain Hikes cannot be held responsible for any loss, damage to, or theft, of personal belongings, or for any illness, injury or accident which may occur during a tour or guided walk unless proven to be caused by negligence on the part of Mountain Hikes. Clients should take all normal, sensible precautions and exercise an appropriate degree of care at all times. It is recommended that clients carry insurance for personal optical or electronic equipment and this is often covered by household insurance so please check with your provider.  Mountain Hikes holds full public liability insurance and we hold full professional insurance for the activities that we offer.

Travel Insurance

For all trips and especially our overseas trips, we recommend you take out travel insurance as soon as you book.  This should cover you for any cancellation, illness or any other circumstances that may prevent you from attending the trip, as well as any flight delays, lost luggage and any other additional travel expenses incurred.

Smoking

Smoking (of cigarettes/e cigarettes/vape pens) is not permitted during our Mountain Hikes events either inside or in a group environment.  You may smoke in outside designated areas.

Dogs

Dogs are not permitted on our yoga hikes events

Participation

The minimum age is 18 years of age

Optional Train Station/Airport Pickup and Drop Off

For some of our trips, we offer an optional train station or airport pickup.

Please note that these transfers are arranged by us for your convenience.

If you wish to arrive earlier or later, you will have to arrange your own way to the venue.  If you miss the timed pickup/drop off time due to traveldelays/cancellations/missed connections, sadly you will also have to make your own arrangements to the venue.

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