Terms and Conditions
By booking on to a Mountain Hikes walking break, or holiday, you accept that you are participating in activities of your own accord, entirely at your own risk and expressly accept that neither Mountain Hikes or the organisers have any responsibility or liability for loss or injury.
Furthermore, you agree that Mountain Hikes bears no responsibility for the accuracy of information regarding public transport costs, times and conditions of carriage or statistical, technical or safety specifications regarding equipment, facilities, timings or costing either on its own or others websites or documentation.
Though Mountain Hikes will endeavour to offer what it believes to be accurate information at the time of publication for any event, you agree that it is ultimately the responsibility of each participant to satisfy themselves of any accuracy of information direct with third party facilities, enabling companies or persons.
Your booking, payment, actual or intended participation, also indicates your agreement that Mountain Hikes organisers reserve the right to change at any time & without prior or written notice the start, finish, duration, location, terms for any break, holiday or transportation it provides wherever the event organiser deems it, without a necessity to make refunds for doing so.
It is your responsibility to inform Mountain Hikes about any relevant health conditions to ensure you are personally satisfied with any agreed actions relating to it.
We recommend you take out appropriate insurance for any activities/travel that you engage in.
Payment, Cancellation and Refund Policy
A deposit is payable upon booking a walking break or holiday. The deposit is non-refundable and will only be refunded if the event is cancelled by Mountain Hikes or rescheduled by Mountain Hikes and the participant cannot make the rescheduled dates.
The balance of the payment for short breaks (of less than 7 days) is usually due 3 calendar months before the start date. For holidays and treks (of one week or longer) the balance is due at least 3 calendar months before the start date or as specified as per the trip details. If the balance is not received by the due date, Mountain Hikes reserve the right to cancel the booking and re-advertise it.
In the event that a participant does cancel a booking, within four weeks of the start date, then no refund will be given. However, in certain circumstances, for popular trips, Mountain Hikes will endeavour to fill that space and this being the case, will refund the advertised cost of the event less the non-refundable deposit. In the event, that the space cannot be filled, no refund will be made.
Private, Group and Company Walks Wet Weather and Cancellation Policy
A full refund will be given for Guided walk cancellations made more than one week in advance of the walk date. In case of cancellation less than one week in advance, no refunds will be made, though bookings can be transferred to another date. If cancellation is the fault of Mountain Hikes a full refund will be given.
Our general rule is that we will walk whatever the weather. The lakes by its nature, can sometimes be wet and rainy, but modern clothing is extremely good at keeping the rain out and is comfortable to wear. If however, you feel the weather is not for you on a particular day, we will give a credit towards any other walk booked before the end of the calender year. If you want to take advantage of this, you must email us before the end of the day prior to the date your walk was booked, to request a credit and we will forward a code to use against a future booking. If we dont recieve an email the day before the walk, we assume a no show and no credit will be given.
Under certain extreme situations where it is considered dangerous, then we may modify, or change, the route to take account of any safety concerns.
Mountain Hikes cannot be held responsible for any loss, damage to, or theft, of personal belongings, or for any illness, injury or accident which may occur during a tour or guided walk unless proven to be caused by negligence on the part of Mountain Hikes. Clients should take all normal, sensible precautions and exercise an appropriate degree of care at all times. It is recommended that clients carry insurance for personal optical or electronic equipment and this is often covered by household insurance so please check with your provider. Mountain Hikes holds full public liability insurance.
I am afraid that we do not allow dogs on our walks or breaks.